Refund policy

Right of withdrawal from products (return)

Pursuant to Article 71 of Royal Legislative Decree 1/2007 of the General Law for the Protection of Consumers and Users, the buyer may return the goods within fourteen calendar days of receiving them in the same condition as when they were delivered.

The consumer must inform us of the lack of conformity of the product within 30 days of receipt by means of the following email,customer@didinsky.com indicating that you wish to return or exchange the product. This way, we will arrange the return (and shipping) in the most suitable manner. Except in the case of a defective product, the consumer will be responsible for any additional costs incurred in connection with the return.

If your order arrives with any anomalies, please report them immediately upon receipt. Contact our customer service team by email.customer@didinsky.comand we will tell you the steps to follow to replace the product.

To properly return products, you must follow these guidelines:

•Products must be returned in their original packaging/labels. Fragile items must be returned in bubble wrap; otherwise, the exchange and/or refund will not be processed.

•The products cannot have been used.

•Products must be accompanied by a delivery note with the reason for the return manually noted for proper and rapid return processing.

Upon arrival at our warehouse, the condition of the products will be assessed. If they do not meet the established return regulations and are in poor condition, we reserve the right to refund a lower amount for the damaged product(s).

Upon completion of the product review, the product will be exchanged or refunded through the same channel used to make the payment. If a defective product is exchanged, it may be for the same model (if stock is not exhausted) or for another product of equal or higher value (paying only the difference). We will contact you to arrange a replacement for the affected products.

Order cancellations and returns of goods will not be accepted outside the indicated deadlines.